FAQ

We want to make your parking experience as smooth as possible. Please review the answers to our most frequently asked questions.

Garage Parking

What if I have an issue at the Pedestrian Payment kiosk?

There is a number on the kiosk to call for assistance: 216-791-6226

What if I forget to pay at the Pedestrian Payment kiosk on my way to the garage?

No problem! There are kiosks in the exit lanes that can process credit card payments.

What if I lose my ticket?

There is a LOST TICKET BUTTON on all Pedestrian and Exit Lane pay stations. The lost ticket rate is $12.00 (daily maximum), regardless of your parking duration for that day.

What if I lose my ticket after I paid through a Pedestrian Payment kiosk?

Unfortunately, you will be charged for a lost ticket at the exit lane. The lost ticket rate is $12.00 (daily maximum). No cash payments accepted in the exit lanes; credit card only.

What if I have an issue at the exit lane?

There will be a LAZ Lane Ambassador ready to assist with any issues that you may encounter.